Job Type
Full-time
Description

• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails
• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information
• Possesses a strong problem-solving mindset
• Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation
• Required to clearly and consistently document calls, details and follow SOWs
• Reliable and consistent high-speed internet
• Availability for periodic Saturday shifts is necessary, typically once per month or as required based on operational needs.
• A reliable internet connection with a minimum specified speed is essential.
• Creative, flexible, and innovative team player

• High school diploma or equivalent required
• One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
• Base working knowledge of Salesforce
• Required to work based on business needs, including occasional Saturdays, Sundays and holidays with flexible hours
• Excellent customer service skills with a passion for service; "Client Focused"
• Exhibits commitment to excellence, high standards and keen attention to detail
• Proficiency in speaking to highly technical software
• Willingness to work within a constantly changing work environment with flexibility and enthusiasm
• Excellent written communication skills with demonstrated ability to write clearly and informatively
• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
• Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
• Ability to manage multiple applications running simultaneously
• Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
• Successful completion of a pre-employment assessment
• Successful completion of initial training
• Candidates must be based and work in the US