Description
Are you ready to be the heartbeat of a dynamic, award-winning law firm? Bliss Law Group, recently named one of Washington's Best Workplaces by Puget Sound Business Journal, is accepting resumes from qualified candidates to be the welcoming face and voice for our clients, as our Client Service Specialist .
At Bliss Law Group, we believe that every interaction counts, especially the first one. We are a family law firm dedicated to creating a positive, lasting impact on our clients' lives. As our Client Service Specialist, you'll be the first point of contact, the key to making a memorable first impression, and the cornerstone of our client relationships.
Your Role: The Keeper of All Things Front of House
This is a position that balances the art and science of outstanding customer care. It requires the right combination of empathy, communication skills, attention to detail, and technical know-how. You'll play an integral role in creating memorable client experiences and helping ensure the Firm's metrics and goals are met.
Responsibilities
Duties include, but are not limited to the following:
•Reception: Be the welcoming presence that our clients first encounter, both in person and over the phone.
•Screening Potential New Clients: Identify client needs and ensure they are directed to the appropriate legal services.
•Selling Legal Services: Confidently present our services to potential clients, ensuring they understand the value we offer.
•New Client Intake: Handle all aspects of client intake, ensuring a smooth and professional process.
•Data Entry & Reporting: Keep our database accurate and up to date, reporting intake metrics to the CEO and Director of Operations.
•Client Hospitality: Ensure that our clients feel comfortable and supported throughout their experience with us.
•Scheduling & Calendar Management: Manage appointments and schedules with precision, avoiding conflicts and maximizing efficiency.
•Database & Client Relationship Management: Maintain and organize client information to support ongoing relationships.
•Lobby Maintenance: Keep our lobby welcoming and professional.
•Mail Management: Handle incoming and outgoing mail and packages with care.
Qualifications
Who We're Looking For:
•Experience Matters: You have previous experience in a law firm, or you've honed your skills in a high-end customer service or luxury sales environment.
•Connect and Listen: You understand the art of active listening and can connect with people on a personal level, making them feel heard and valued.
•Sales Savvy: You have a basic understanding of sales techniques and can confidently discuss our services with potential clients.
•Data Guru: You know that good, clean data is the backbone of any successful operation and take pride in your data entry skills.
•Tech Enthusiast: You thrive on checklists and love using technology to maximize efficiency and deliver results.
Ready to Make an Impact? If you're passionate about creating exceptional client experiences and want to be part of a top-rated workplace, we want to hear from you. Apply today and help us continue to make Bliss Law Group a place where clients feel understood, supported, and valued from the very first interaction.
To apply, prepare a cover letter that explains what you believe are the 3 most important qualities needed to be successful in this role.
Do not send your resume through this online application service. Send us your resume and cover letter in PDF format to Please use the subject line: I PROVIDE OUTSTANDING CLIENT SERVICE