A trusted name in agricultural and heavy machinery equipment sales and service in Central New York is hiring a Service Manager for their Auburn, NY shop!

Key Responsibilities:

• Manage and mentor technicians to ensure consistent growth and performance.
• Foster trust and collaboration within the team, understanding technician perspectives and needs.
• Act as a reliable point of contact for technicians, offering guidance and workflow management.
• Manage service schedules and ensure timely and accurate completion of work orders.
• Triage incoming calls effectively, using knowledge of the territory and customer needs.
• Oversee diagnostic processes, including troubleshooting via phone.
• Ensure strict adherence to OEM parts and brand-specific service protocols.
• Build relationships with current clients and explore opportunities to grow service revenue.
• Identify ways to expand the service department while maintaining high-quality standards.
• Encourage new brand growth by leveraging relationships with existing clients.

Qualifications:

• Previous experience in agricultural or heavy machinery service
• Ability to diagnose mechanical issues and interpret manufacturer schematics
• Basic knowledge of agricultural equipment, including implements and compact construction equipment.
• Strong sales mindset with a focus on service growth.
• Proven ability to manage teams and build trust among technicians.
• Integrity, reliability, and a strong work ethic.
• Excellent communication and organizational skills.
• Basic computer proficiency