Vice President of Customer Experience

About the Company

Innovative synthetic data developer platform

Industry
Computer Software

Type
Privately Held

Founded
2020

Employees
51-200

Categories

• Information Technology & Services
• Computer Programming
• Software
• Professional Services
• Computers
• Technology

Specialties

• generative ai
• synthetic data
• machine learning
• privacy
• and ai
• ai
• and deep learning

About the Role

The Company is seeking a VP of CX to take on a strategic, hands-on role in owning the customer journey and success. The successful candidate will be responsible for developing and executing a multi-year, strategic partner CX and delivery strategy that aligns with the company's growth objectives. This includes building and leading a global CX and delivery team, engaging with customers across various industry segments, and cultivating executive relationships. The VP of CX will also be involved in the critical phases of the sales process and will work closely with product, applied science, and engineering teams to ensure that customer needs are met and to drive the continuous improvement of the customer journey. Applicants for the VP of CX position at the company should have a minimum of 10 years of experience in enterprise delivery, sales, and customer management, with a focus on cloud service providers, data, machine learning services, and GenAI solutions. The role requires a deep technical background in AI/ML, including experience with large datasets, exploratory data analysis, and model fine-tuning. The ideal candidate will have a proven track record in change management, experience working with C-level executives, and the ability to scale CX teams. Strong communication skills, the ability to work with highly technical products, and a background in building repeatable processes to enhance the customer journey are essential. The role also involves travel of up to 30-40% for customer and prospect engagements, industry events, and partner enablement.

Hiring Manager Title
VP of Revenue & GTM

Travel Percent
40%

Functions

• Sales/Revenue
• Information Technology
• Account Management/Optimization