What Were Looking For:

• Education: Associate Degree (minimum required)
• Experience: At least 2 years of experience in customer service or a corporate environment. We strongly prefer candidates who have experience in a similar role and are eager to bring their expertise to a global team.

Your Responsibilities:

Customer Success:

• Be the point of contact for domestic and international customers, ensuring flawless transactions and timely order fulfillment.
• Accurately receive, validate, and process customer orders using Optical Fibers PeopleSoft (PS) and SAP order management systems, depending on the source location.

Order Creation & Logistics Coordination:

• Manage logistics for offshore and export orders using Origin Manager , ensuring everything runs smoothly from origin to destination.
• Work closely with the Global Logistics Organization (GLO) team to request quotes, gather shipment details, and ensure shipments are on track.

Process Optimization:

• Streamline and innovate new processes for all worldwide Customer Service (CS) locations to enhance efficiency.
• Oversee the creation and maintenance of third-party vendor ePOs, ensuring proper approvals.
• Approve and validate 'sold through' Corning Inc invoices for accuracy.

Compliance & Order Fulfillment:

• Ensure compliance with customs regulations for international shipments and assist with any necessary documentation (e.g., stamping).
• Handle credits, rebates, and RMAs for fiber-related issues and price changes, keeping the system up-to-date.

Customer Communication & Order Tracking:

• Develop in-depth product and pricing knowledge to generate RFQs and quotes.
• Utilize order and shipment reports to ensure promised ship dates and take proactive steps if delays occur.
• Track shipments to ensure on-time delivery and communicate updates with customers as necessary.
• Respond promptly (within 24 hours) to customer inquiries regarding orders, Fiber Data Delivery (FDD), and product information.

Collaboration & Relationship Building:

• Build strong, collaborative relationships with key departments such as Planning, Shipping, QA, IT, Finance, Commercial Ops, and more.
• Work closely with Commercial Ops and customers to resolve payment discrepancies.
• Support the sales team with relevant data, analysis, and reports.

Project & Team Collaboration:

• Take initiative on project work and collaborate on business teams to drive growth and innovation.
• Support cross-functional efforts to optimize team performance.

What You Bring to the Team:

Required Skills:

• Meticulous Attention to Detail: Every task matters and your ability to ensure accuracy is key.
• Excellent Time Management: Prioritize effectively, juggle multiple tasks, and keep everything running smoothly.
• Team Player: You thrive in collaborative environments and can adapt in a dynamic, fast-paced setting.
• Exceptional Communication Skills: Whether verbal or written, you communicate clearly and effectively.
• Problem Solving: Youre proactive, organized, and bring strong analytical skills to resolve issues quickly.
• Tech-Savvy: You are proficient in Microsoft Outlook, Teams, Word, and SharePoint.

Desired Skills:

• Familiarity with PeopleSoft and SAP order fulfillment systems.
• Knowledge of Optical Fibers internal processes and Corning corporate practices.
• Ability to lead and embrace change within a team.
• Strong Excel skills for reporting and data management.

Soft Skills:

• Positive Attitude: A can-do mindset that inspires others.
• Results-Driven: You focus on achieving your goals with a sense of urgency and passion.
• Self-Starter: You take initiative and thrive when given the chance to lead.
• Confidence: You bring self-assurance and clarity to your work.

Travel Requirements:

• Minimal travel required, with occasional trips to U.S. plants or domestic customer sites.