Job TitleAdministrative Assistant/Order Entry Specialist

Job Description

+ Responsible for following, reporting, and assisting with the daily administrative and operating procedures for the customer service department.

+ Support all authorized personnel in timely and accurate order entry, order confirmations with estimated shipping dates, and review of EDI orders.

+ Support all customer contact with pre and post sales support through telephone, chat, and email, responding in a manner set forth by management to retain a 4.9 service rating.

+ Provide order status updates, shipping information, and tracking of shipments upon request.

+ Authorize return goods using the approved RGA procedure. Determine if a product is to be returned to the warehouse or field destroyed with proper management approval. Ensure that the proper re-stocking fees are charged back to the customer.

+ Enter commercial & hospitality job purchase orders that are in reference to the approved quote. Work with the warehouse to ship the product when the job site is ready to release the product.

+ Proactively work with supply chain to confirm lead times and provide top customers with open order reports.

+ Provide support to the customer service department with data entry and minor reporting.

Skills and Qualifications Required

+ Administrative experience

+ Attention to detail

+ 1+ year administrative/customer service experience (in an office environment)

Work Environment

Onsite, cubicle/office environment (hybrid after training)

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.