High Salary, Great Benefits, Career Development and More!
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Salary: $30 - $40 per hour
A bit about us:
We are a comprehensive company that specializes in providing a wide range of residential home owner services for preserving and maintaining residential properties. Our services encompass various aspects of home care, including property repairs, renovations, and landscaping. From routine maintenance tasks such as painting, plumbing, and electrical repairs to more extensive remodeling projects, we cater to homeowners' needs, ensuring the longevity, aesthetics, and functionality of their properties. We have a very skilled team of professionals that offer reliable and efficient services to enhance the overall value and comfort of homes while alleviating homeowners' stress and burden related to property upkeep.
Why join us?

• Health, Dental, Vision insurance
• Life insurance
• 401(k), 401(k) matching
• Flexible spending account (medical)
• Employee assistance program
• Sick leave, vacation, PTO

Job Details
Summary: Responsible for fast response, high-volume customer service that includes several administrative and reporting responsibilities. The Home Repairs Services Coordinator efficiently schedules the HPS Repairs Service Teams, Field Manager, vendors, and subscribers to complete subscriber requested or approved repairs service work on a timely basis. Basic construction industry and home services experience is highly desirable. Bilingual preferred but not required.
Duties and Responsibilities include the following. Other duties may be assigned.
Coordination

• HPS Project Services Team Dispatch: Receive, process, and coordinate HPS project service teams or vendors to perform project services.
• Task Management: Create and manage project service and vendor request tickets from start to finish. Maintain accurate and prompt updates to tasks for all correspondence. This process includes subscriber requested vendor repairs, maintenance recommended vendor repairs, and re-occurring vendor maintenances.
• Process and track recommendations, project service sales and close.
• Vendor & Team Management: Provide feedback, analysis and correction to vendors, Manager of Project Services and Project Services Supervisor on what items need to be repaired and/or altered.
• Deadlines: Ensure that HPS and sub-contractors deliver on agreed upon deadlines.
• Site-Meetings: Assist and/or arrange site meetings with subscribers, vendors, HPS techs and HPS management.

Billing & Materials / Estimation

• Process estimates provided by vendors and HPS project service teams and present to subscribers for approvals, and provide agreements or contracts as required.
• Assist with ordering materials as needed or requested by the Project Services team.
• Process expense reports and invoices for project services and vendors. Submit all invoices from vendors to Asana Task and Accounting. Ensure accuracy of invoices and expenses prior to handing off to accounting.
• Maintain service records.
• Prepare department weekly Asana updates.

Quality Control & Customer Success

• Develop protocol to solicit feedback from subscribers.
• Monitor subscriber feedback to ensure that HPS and sub-contractors are upholding quality standards.
• Prepare quarterly or seasonal repair and vendor promotions.

Tracking and Reporting

• Contribute to ongoing innovation and improvement to operations and procedures.*
• Attend routine meetings throughout the week to provide updates and clarification to Project Services Supervisor, Project Service Techs and the Manager of Project Services. Assist in leading weekly repair meetings to ensure all job files and tasks are up to date in coordination with Project Services Department staff.

Operational Guide / Daily Schedule

• HPS Office Hours are from 8:00am to 4:30pm daily (Time dedicated to being present at HPS or job sites and available to our subscribers and HPS employees).
• Meet with Project Service Techs at the office at 8:00am to go over the work orders for the day to confirm all questions are addressed and job scope is clear.
• Prioritize and recommend which home(s) require Manager of Project Services visit during the day.
• At the conclusion of the day, ensure that all work completed is documented in Asana.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual is a plus.
Supervisory Responsibilities:
Supervise the maintenance and overall management of the Repairs Services Team Schedule and maintain the Asana Task Management Boards.
Communication:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
HPS Standards

• Communication: Provide consistent and prompt communications with subscribers, vendors, and internal HPS staff. Consistently monitor, answer, and respond to phone calls, texts and emails throughout the workday.
• Customer Service: Contribute to setting a high standard for customer service in all interactions with subscribers by maintaining a responsive, friendly, customer service driven attitude across all communication platforms including in-person, email, phone, text, and video calls.
• Advocate: Advocate for subscribers but balance their needs and preferences with industry knowledge and appropriate action to maintain satisfaction. Defer to supervisor if questions cannot be answered.
• Customer & Vendor Satisfaction: Ensure communication systems and overall subscriber and vendor experiences are exceptional. This includes addressing complaints, resolving problems, and actively following up.
• Initiative: Take initiative with solving problems and work with the HPS Project Services staff to resolve issues that require further investigation or support.

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