Mantell Associates is partnered with a Diagnostics organisation who are seeking a Field Application Specialist to join their global team.

Field Application Specialist - Responsibilities:

• Educate, train and support new/existing customers on instrumentation and data analysis
• Train customers on the use of assays, instrumentation and software
• Assist existing customers with assay troubleshooting and data analysis
• Provide support for customers wishing to develop their own assays on the platform. May include but not be limited to inflammation, oncology, metabolic disorders, neuroscience, immunogenicity, PK, toxicology, bioproduction
• Attend scientific meetings, conferences and trade shows, providing feedback and reports on findings
• Working as part of a team, integrate information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking. As requested, provide scientific seminars/conferences to prospective customers
• Collaborate with account managers in the strategic sales process to expand instrument and consumable sales in the territory
• Present internal scientific peer training session to sales, FAS and management teams
• Create reports and presentations from assay development visits and new evaluations
• Provide feedback from the field to other team members, account managers and internal groups
• Document activities and customer interactions in the CRM software (SalesForce.com)
• Track, identify and review new literature referencing products and methods
• Be aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to sales team
• Other duties as assigned

Field Application Specialist - Requirements:

• Ph.D. in Life Sciences or related area required
• Master’s or Bachelor’s degree in related field with equivalent experience considered
• A minimum of three years of hands-on experience working in a molecular biology lab, clinical lab, discovery lab, or biochemistry in a research or clinical setting is required
• Previous experience in a field application or scientific support position is desirable
• Experience in protein biochemistry is a plus
• Demonstrated superior competency in analytical skills and strong scientific fundamentals
• Thorough understanding of the principles of immunoassays, their development and their applicability in different research fields
• Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)
• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers
• A good understanding and competency with software and software systems is desirable
• Ability to travel and work outside normal business hours as needed

Mantell Associates is a specialist Pharmaceutical and Life Science headhunting firm. For more information on this opportunity, contact us at +44 (0)20 3854 7700.