This role is responsible for building and maintaining a world-class aftermarket parts supply chain across the Americas. Key responsibilities include overseeing the 3PL managing our Regional Distribution Center, optimizing parts distribution, managing returns and claims, and ensuring budget control while achieving performance benchmarks in warehouse operations and transportation.
Primary Responsibilities
Operations Management
- Oversee daily performance of the 3PL and carriers, ensuring compliance with Service Level Agreements (SLAs), addressing deviations, and controlling budgets.
- Manage parts replenishment and returns processes, supporting team members to meet service level expectations in collaboration with local Service and Planning teams.
- Collaborate closely with Parts Sales teams to proactively address customer queries and claims.
Continuous Improvement
- Drive 3PL and local team Continuous Improvement initiatives, targeting a 3% annual efficiency gain and CO2 emissions reduction.
- Lead key supply chain network development projects and integrate new business operations.
- Implement and develop value-added services, such as picture-taking, branding, and pre-packing activities.
Leadership and Collaboration
- Support the Global Purchase & Planning Manager in guiding the US purchasing team, prioritizing emergency cases and ensuring adherence to established processes and documentation.
- Align global supply chain processes, policies, and performance standards in collaboration with European teams.
- Foster a culture of continuous improvement in performance, quality, team motivation, and productivity.
- Provide regular performance feedback to team members, maintaining progress records through Personal Development Plans (PDP).
- Serve as a backup for daily operations during staff absences.
Performance Monitoring and Reporting
- Manage 3PL and carrier relationships to meet Key Performance Indicator (KPI) targets and case resolution standards.
- Monitor performance against budgets and initiate improvement programs to enhance efficiency and reduce CO2 emissions.
- Ensure accurate inventory controls, maintain agreed stock levels, and minimize losses.
- Regularly review operational metrics, including goods receipt, stock replenishment, on-time order processing, and invoice accuracy. Implement corrective actions where necessary.
- Optimize transportation modes, carrier selection, and routes for cost efficiency and effectiveness.
- Share performance reports, including Root Cause Counter Measure (RCCM) analysis, to address performance gaps.
Qualifications and Skills
Education
- Bachelor's or Master's degree in a relevant field (MSc/BSc) or equivalent experience.
- Certification in Lean Six Sigma is a plus.
Experience
- Minimum of 10 years in a similar role, preferably managing 3PL operations.
- Proven background in spare parts distribution is highly valued.
- Experience navigating within global organizations.
- Demonstrated success in managing major business integrations and warehouse migrations.
Skills
- Proficient in English, with strong interpersonal and communication abilities.
- Documented leadership skills and a proven ability to inspire and influence teams.
- Strong analytical skills with advanced proficiency in Excel.
- Experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS); SAP experience is advantageous.
- Independent, self-motivated, and a strong team player.
- Willingness to travel, including international trips to Europe.
Behavior and Attributes
- Results-driven self-starter with a high sense of urgency.
- Effective change agent with strong strategic thinking skills.
- Collaborative team player who values diversity and inclusion.
Budgets and KPIs
- Responsible for managing 3PL and carrier performance to achieve KPI targets.
- Ensure case management meets established response and resolution standards.
- Develop and monitor Continuous Improvement programs targeting 3% annual operational efficiency improvements and reduced CO2 emissions.
- Maintain accurate stock levels, minimize inventory losses, and oversee on-time order fulfillment and transportation efficiency.