My client are a growing clinical research company that are looking for a Customer Success Manager to join their team and play a pivotal role in scaling our customer success operations. This position is instrumental in ensuring that their products deliver value to both patients and healthcare providers, particularly in the homecare setting. If you have a proven ability to build relationships, optimize workflows, and grow teams while meeting business targets, I'd love to hear from you.

Role Responsibilities

• Navigate customer interactions effectively, particularly with nurses and homecare providers, to provide exceptional support and guidance.
• Collaborate with stakeholders to optimize workflows, oversee deployments, and stay on top of account needs to grow the business.
• Take ownership of business targets, driving team performance and motivating with commission-based incentives.
• Build and manage a growing team of customer support professionals, ensuring seamless operations in the field.
• Deploy best practices for scaling operations in environments like homecare, with a focus on continuous glucose monitoring (CGM) devices or similar technologies.
• Drive patient adoption and use of the company’s products, ensuring satisfaction and adherence to care plans.

Role Requirements

• Working with homecare providers and patients.
• Managing deployments of healthcare technologies, especially CGM or similar devices.
• Experience in an environment focused on patient care delivery outside of clinical trials.