Customer Service Rep

job
  • Exela Enterprise Solutions
Job Summary
Location
Chicago ,IL
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
10 Dec 2024
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Job Description

Essential Job Responsibilities:

Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

* Lift heavy boxes, files or paper when needed

* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

* Demonstrate flexibility in satisfying customer demands in a high volume, production environment

* Consistently adhere to business procedure guidelines

* Adhere to all safety procedures

* Take direction from supervisor or site manager

* Maintain all logs and reporting documentation, attention to detail

* Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)

* Operating mailing, copy or scanning equipment

* Handle time-sensitive material like confidential, urgent packages

* Perform other tasks as assigned

* Scanning incoming mail to recipients

* Perform file purges and pulls

* Create files and ship files

* Provide backfill when needed

* Enter information daily into spreadsheets

* Identify charges and match them to billing

* Sort mail, small packages

Minimum Requirements:

* Minimum of 6 months customer service-related experience

* High school diploma or equivalent (GED) required

Qualifications:

* Keyboarding and windows environment PC skills required (Outlook, Word, Excel)

* Experience running mail posting equipment a plus

* Excellent communication skills both verbal and written

* Lifting to 55 lbs. with or without accommodations

* Willingness and availability to work additional hours if assigned

* Ability to effectively work individually or in a team environment

* Competency in performing multiple functional tasks

* Ability to meet employer's attendance policy

Qualifications:

* High school diploma or equivalent.

* Proficiency in reading, writing, and speaking English.

* Ability to work at a computer for extended periods.

* Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.

* Close vision and ability to focus are necessary for performing tasks accurately.

* Experience with data entry is desirable.

* Ability to engage in repetitive motion activities like twisting, bending, and climbing.

* Previous experience with data entry is advantageous.

"The pay range for this position starts at $19.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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