NCIS Help Desk Analyst Tier II | Secret clearance Apply Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret Job Family: Help Desk Job Qualifications: Skills: Cisco Routers and Switches, Help Desk Support, Networks Certifications: CompTIA - Security CE Experience: 5 years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst Tier II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Our work depends on a Help Desk Analyst Tier II joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel, with 700 serving at HQ and the remaining staff serving at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN IMPACT: Initiate and resolve service request/problem incidents Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records Route calls to product line specialists, application, or system support specialists Maintain and update records and tracking databases Alert management to recurring problems and patterns of problems Work with system administrators and developers to ensure services/incidents are completed Provide an outstanding customer service experience in a variety of circumstances across all organizational levels WHAT YOU’LL NEED TO SUCCEED (Required): Security Clearance Level: Active Secret clearance; Must be able to obtain a Top Secret clearance. Required Experience: 5 years of IT support experience in a Help Desk environment Experience with Cisco switches and routers Required Certifications: Security CE Education: High School Diploma. AAS Preferred. Location: Onsite at Quantico, VA US Citizenship required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely hourly rate for this position is between $23.29 - $31.51. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Quantico J-18808-Ljbffr