Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for you What will you do? You will oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop involves planning for the types of doughnuts we'll make and keeping things on track to ensure they are hot and ready. You will engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them. You will ensure uniforms are clean and tidy, and that the shop is always clean. You will help plan the scheduling and work shifts for the team, acting as both a leader and a team player. You may handle customer complaints or other issues that arise, representing Krispy Kreme to the best of your ability and making our guests feel welcomed and at home. You will be responsible for shop safety, including locking doors when closing and handling cash and security. On the move Get ready to get moving This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats—usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment; it might be warm and a bit noisy by our equipment or chilly on a loading dock. What you should have You are 18 years of age or older. You are flexible to work any day of the week. You are reliable and have great organizational skills. You enjoy communicating and leading others. You preferably have a high school diploma or GED. J-18808-Ljbffr