The Client Relations Manager will be responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and leading a high-performing team. This role balances client relationship management, operational leadership, process improvement, and financial oversight in a fast-paced service environment.

Key Responsibilities:

• Serve as the main point of contact for clients, addressing their needs and identifying growth opportunities.
• Lead and manage day-to-day operations, ensuring efficiency and compliance with service level agreements (SLAs).
• Drive continuous process improvement and update operational guidelines.
• Ensure high levels of client satisfaction through proactive issue resolution and performance evaluation.
• Collaborate with internal teams to provide innovative, client-focused solutions.
• Oversee budgeting, forecasting, and financial reporting, while improving profit margins.
• Attract, develop, and manage a high-performing team, supporting growth and development.
• Champion Diversity, Equity, and Inclusion (DEI) initiatives and promote continuous learning across the organization.

Qualifications:

• Bachelor’s Degree required; graduate degree preferred.
• 3+ years of experience in service operations management, with a focus on client relationships and performance improvement.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office and ability to present to diverse stakeholders.

We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.