Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Claims Supervisor!

The Claims Supervisor is responsible for the management of adjusters responsible for coverage and negligence investigations and resolution of your team’s claims in a low complexity, and high-volume and fast paced environment. This role is responsible for managing quality assurance, performance, and training activates with adjusters, clients, attorneys, and medical providers. The position is involved in developing and implementing on-going strategies, enhancing processes, materials, and communication tools. In addition, the position works closely in meeting client performance and quality standards.

Responsibilities

• Managing and coaching a team of claims adjusters, including setting goals, providing feedback, and conducting performance evaluations.
• Ensuring that all claims are processed in a timely and efficient manner, and that all relevant policies and procedures are followed.
• Developing and implementing processes and procedures to improve claims handling and ensure customer satisfaction.
• Monitoring claims trends and identifying areas for improvement, such as training needs or process changes.
• Coordinating with internal and external stakeholders, such as other departments, vendors, and customers, to ensure that all claims are handled effectively.
• Providing regular updates to management on team performance, claims metrics, and trends.
• Participating in departmental meetings and training sessions to stay informed about policy changes and new procedures.
• Maintaining a high level of accuracy and attention to detail to ensure that all claims are handled ethically and in compliance with relevant laws and regulations.
• Building strong relationships with internal and external stakeholders, such as customers, brokers, and vendors.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant years of experience handling Auto MD
• Relevant years of experience leading multi-state adjudicating team of Auto MD
• College Diploma or commensurate work experience
• Maintain adjuster license(s) as required by state regulations.
• Ability to problem solve and create/update new processes that will improve operational efficiency and accuracy.
• Strong written and oral communication skills
• Thorough understanding of insurance claims best practices
• Strong investigation and analytical skills
• Must have willingness to roll-up your sleeves and put in the work as needed alongside your leadership team and adjusters.
• Proficient in MS Office (Word, Excel, PowerPoint)

Preferred Qualifications/ Skills

• Experience handling fast track/low touch claims.
• Bilingual
• Insurance Designation(s)
• Lean Six Sigma Certification(s)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.