Certified in Networking CCNA, CCNP (A MUST) Experience in Cisco, Aruba wireless, Palo Alto Primary skills in Networking, Routing & Switching. Arista Experience- Experience with Multicast, VRF, BGP-EVPN, VXLAN and Spine & leaf architecture Experience working on Cisco ASA firewalls Experience in Infoblox -DNS, DHCP related Palo Alto firewalls experience is required Aruba Clearpass knowledge (good to have) Should have experience working in datacenter environment (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.