Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the team
TikTok Shop is an innovative e-commerce solution which enables merchants, brands and creators to sell products directly on TikTok. Being part of the TikTok Shop Design team member, you will be able to utilize qualitative/quantitative studies to collect user feedback, create a deep understanding and empathy for our users, and work cross-functionally with design, product, and marketing teams to meet the business needs. On the TikTok Shop business design team, we believe in design that prioritizes usability, functionality, and impact. Our team, is strategically located in diverse cities, blends cultural insights and global perspectives. Centered on B2B solutions in operations and finance, we collaborate closely with stakeholders to create designs that enhance efficiency and user experiences. Join us to be part of a team pioneering design innovation and setting new industry standards.
Responsibilities:
- Responsible for TikTok shopping after-sales experience design.
- Collaborate with cross-functional teams, including product managers, researchers, content designers, and engineers, to contribute to high-level strategic decisions and execute impactful global product experiences
- Lead large-scale projects 0 to 1, managing uncertainty, ambiguity and complexity to ensure the delivery of meaningful and quality experiences.
- Drive design solutions based on user needs, business goals, and technical constraints for each project.
- Facilitate design workshops and sprints with cross-functional teams to explore innovative solutions for identified problems and opportunities.
- Enhance design quality across different areas with a strong focus on craftsmanship.
- Provide and receive regular feedback on designs and strategic product decisions.
Qualifications
- 8+ years designing consumer-facing products for mobile, web, desktop, and other platforms
- Proficient in visual and interaction design, regularly creating prototypes to test and iterate complex interactions and experiences
- Excellent communication skills to articulate concepts, vision, and decision-making
- Experience collaborating with multiple stakeholders across the organization
- Ability to quickly iterate and generate multiple concepts
- Experience with A/B testing and data-driven practices
- Results-oriented and resilient, able to thrive in a startup culture focused on efficiency and impact
- Passion and enthusiasm for TikTok and its community
- Have had leadership experience supporting multiple business verticals and mentoring other designers
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at