Job Description:
Field Applications Engineer / New Product Integration (NPI) Engineer
Nextracker | San Rafael, CA, UNITED STATES
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
Summary
Reporting to the Sr. Director of Equipment Engineering, the Field Applications Engineer (FAE) serves as the field-facing branch of our innovation engine, providing in-field and on-site technical and engineering support to our customers while relaying engineering feedback directly to the Product Development and Machine teams. This role is sometimes referred to as a New Product Integration or NPI Engineer. Expect to spend a significant amount of your time on current or future jobsites or test sites, troubleshooting and innovating solutions for our growing fleet of Truss Driver machines and our Truss Foundation product line. FAEs are responsible for representing face-to-face with our customers and making swift decisions on site to ensure our technology is integrated successfully, and analytical engineering decisions to improve our technology and processes. As a versatile member of the team, be willing and ready to work long days and get dirty knowing you are helping create better products for clean energy production! If you are a skilled hands-on person whose appetite for technical challenge is not satisfied with a strictly desk-based job, then this could be the right job for you!
Here is what you'll do
• Provide customers with on-site technical and engineering support with the goal of successfully integrating our technology
• Ensure customer feedback, issues, and other critical information obtained during field support is documented and communicated back to internal stakeholders, including Product Development and Machines team
• Work to resolve issues on-site by utilizing effective and efficient decision-making skills to ensure technology is integrated at customer's satisfaction
• Identify opportunities to improve technology and processes using analytical engineering decisions independently and/or collaboratively with the team and SMEs
• Jobsite operational and technical support
• Complete required and ad-hoc field testing of truss hardware and Truss Driver Machines Work to resolve issues by taking ownership of key activities, such as on-site machine repair, fabrication and other methods with the goal of a successful integration for the customer
• Directly support and complete training of Truss Driver Machine Operators
• Train, manage and support on-site mechanic teams
• Work closely with Machine Development, Product Management, and Test Engineering to integrate installation issues and customer feedback into new product development.
• Recognize and report safety concerns promptly while utilizing attention to detail
• Constantly learn and improve personal skillsets
• Up to 30% travel
Requirements
Experience and Education:
• High School Diploma/GED
• 2+ years of experience in Electrical, hydraulic, and diesel operation/troubleshooting
• Has worked on a construction/Jobsite and utilized heavy machinery or similar
• Experience in machine/auto mechanics, welding, fabrication, etc.
• Excellent people skills and an enthusiastic attitude
• Superior professionalism, judgement, and strong work ethic
Preferred Skills
• Technical diploma or Tradesperson certification are a plus
• B.S. or M.S. in Science or Engineering a plus
• Drilling experience a plus
• Utility scale solar experience a plus
Salary Range: $85,000 - $95,000
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Culture is our Passion