Job description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team! The Customer Service Specialist will support the process to increase the profitability of the company's finance, Insurance (F&I) products and services provided to automobile dealers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced call center environment.

• Location: Houston, TX 77077
• Pay: $17.60 per hour.
• Schedule: 1st shift Monday – Friday (Available to work OT if needed)

Duties

• Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
• Process cancellation and transfer requests from dealers, customers, and lienholders.
• Underwrite applications for company products.
• Verify customer names, vehicles, and other information to assure accuracy.
• Pursue additional information needed on incomplete applications.
• Review error reports for applications that failed system edits and correct.
• Generate correspondence for rejected applications.
• Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
• Process GAP rate premium refunds to lienholders.

QUALIFICATIONS

• High school diploma or general education degree (GED)
• 1 to 2 years related experience and/or training; or equivalent combination of
• Call Center experience, minimum of 1 year call center required.
• Strong communication skills; good grammar, good typing, good phone, and email etiquette Sending emails
• Valid Driver’s License