Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Senior Account Manager

Location: United States

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we'd love for you to be a part of it as our Senior Account Manager.

At Porch Group, our client relationships are our top priority. We're looking for an experienced, dedicated and personable senior account manager to maintain our top clients' accounts and serve as the main point of contact.
Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service through relationship building, advocacy and acting as a strategic partner. Applicants should also be comfortable holding quarterly business reviews and working cross-functionality with customer success teams, sales teams, product teams, and support teams. If this sounds like you, apply today and help us build meaningful & strategic relationships that move our customer's business forward together.

What You Will Do As A Sr. Account Manager

Objectives of this Role

• Act as the main point of contact in all matters relating to growth opportunities, service concerns and maintaining overall account health
• Build and strengthen client relationships to achieve a strategic partnership that increases the customers LTV to the organization
• Maintain accurate client records, keeping track of customer feedback, engagements, contracts, and any efforts you make to create a healthy client relationship with Porch
• Advocate for customer needs by proactively partnering with sales, customer success, product and leadership teams
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to current and potential customers

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs via phone, email, chat, virtual meetings and industry conferences (i.e. in person meetings)
• Maintain the health and profitability of your book of business by engaging with clients regularly and creating solutions or strategies which helps them achieve their goals and improve our organizations profitability
• Attend cross functional meetings to stay abreast of product updates and service developments
• Generate progress reports to help customers understand solution value when using our products and services
• Identify upsell, cross-sell, and renewal opportunities and own the engagement with these opportunities from start to finish
• Building relationships with clients based on trust and respect through consistent and open communication with the key stakeholders in those businesses
• Collaborating with internal departments to facilitate client need fulfillment
• Collecting and analyzing data to learn more about consumer behavior.
• Resolving complaints and preventing additional issues by addressing customer needs quickly and leveraging internal teams to overcome obstacles
• Achieve key metrics required to ensure achieving set quota
  • Net Account Revenue for Assigned Book
  • Retention
  • Product Adoption - New and Win-back
  • Customer Health Score

What You Will Bring As A Sr. Account Manager

• 5+ years professional experience in an account management role with responsibility for multiple SaaS and Service products
• Proven track record of managing high-value accounts and achieving revenue growth
• Strong relationship management and communication skills, with the ability to build rapport and trust with clients at all levels
• Ability to analyze data, understand key metrics, and drive decision-making based on client performance and needs
• Prior experience or high degree of confidence in using Salesforce's CRM module to manage customer engagement, logging communications, and updating data
• Ability to use Microsoft's suite of products to communicate with customers, partners, team members and stakeholders
• Including building customer presentations and QBRs
• Ability to multitask and juggle several responsibilities simultaneously
• Willingness to travel to attend conferences and industry events as needed, expected to be
• Strong written and verbal communication skills with business owners and C-Suite executives
• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience working with multiple SaaS products that fulfill different customer needs.
• Proficiency with common customer success and customer relationship management tools (Pendo, Intercom, Etc.)

The application window for this position is anticipated to close in 2 weeks (10 business days) from 11/18/2024. Please know this may change based on business and interviewing needs.

At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.

What You Will Get As A Porch Group Team Member

Pay Range*: $84,000 - $117,600

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.

You will also be eligible to receive sales incentives, subject to program guidelines and approvals.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.

• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.

• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.

• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.

• Both traditional and Roth 401(k) plans are available with a discretionary employer match.

• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.

• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.

• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.

• Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.

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What's next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.