Advance Your Career at Planstin

Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we're looking for talented individuals eager to progress in their careers.

Job Summary:

Planstin is seeking an experienced Operations Director that's ready to join an organization committed to creating inspired healthcare experiences! The Operations Director will play a crucial role in overseeing the operational activities that support the day-to-day operations of Planstin. This leadership role will ensure that processes are running smoothly, efficiently, effectively, and optimize resources to deliver exceptional services to our clients. They will work closely with the executive team to implement strategic initiatives, manage operational risk, and ensure high standards of performance throughout the organization.

Key Responsibilities:

• Oversee day-to-day operations of Planstin, ensuring that client services such as claims processing, enrollment, customer service, and reporting are delivered efficiently.
• Analyze operational trends and data to identify areas of improvement in workflows and implement new processes to improve productivity, reduce costs, and enhance service quality.
• Lead and manage teams that report to this role such as claims, fulfillment, and facility management.
• Nurture vendor relationships and serve as a point of contact for escalation of key clients.
• Facilitate client meetings to provide updates on operations, resolve operational issues, and gather feedback to implement corrective actions when necessary.
• Drive continuous process improvement initiatives across operational workflows to enhance efficiency, accuracy, and quality.
• Leverage technology and automation to streamline processes, reduce errors, and cut operational costs.
• Manage the budget for the operations department, ensuring that operation expenses align with revenue projections and company goals.
• Analyze and report on operational costs, efficiency, and overall profitability.
• Collaborate with senior leadership to develop and implement the company's long-term operational strategy, aligning with business objectives.
• Identify areas of growth and improvement, ensuring scalability and alignment with overall business goals.

Qualifications:

• Master's degree in business administration (MBA) or relevant graduate degree or experience is required.
• 10+ years of experience in an operations leadership role, preferably within a TPA, Insurance, or Healthcare industry.
• Proven experience managing cross-functional teams and driving operational efficiency.
• Strong background in process optimization, risk management, and financial oversight.
• Demonstrate ability to communicate effectively and possess interpersonal skills.
• Experience with process improvement methodologies (Lean, Six Sigma, Business Process Management, Kanban, Kaizen).
• Proficiency with operational management software.

Planstin's Employee Benefits:

• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Enjoy the simplicity of weekly paychecks along with the perk of free snacks and regular lunches available onsite.
• Take your career to new heights with our dedicated training programs and a team environment that's all about support and growth.
• Build strong connections with colleagues at our frequent, fun team-building events.