Operations Analyst

As the Operations Data Analyst, you will be responsible for all US Operations analytics. This includes the analysis across US Operations domains utilizing established metrics and interpretation of raw data to identify trends used for actionable insights and for solving issues relating to the performance of business operations.
In the Operations Data Analyst role, you will coordinate with management and cross-functional teams to build a picture of targeted processes and systems. A key element in executing this role is the ability to create statistical and mathematical models of real-world processes. Success in this role is demonstrated by measuring the effective implementation of changes and significant improvement in the efficiency of operations.
This position reports to the Director, Shared Services Operations

Find out more here about how you can unleash your full potential at DLL!

Day to Day
• Analyzes current operations through collecting, processing, and performing statistical analyses on large datasets to discover useful information, suggest conclusions, and support decision-making
• Use statistical analysis and mathematical modeling to identify and evaluate issues and areas for improvement.
• Collaborate with operations teams, engineers, and management to create solutions and streamline business systems for data management
• Gathers data and insights on current operations through observations, reports, and interviews
• Provide actionable insight through determining operational strengths and areas for improvement
• Provide data analysis to support the design of efficient operational processes
• Identifies and compares the impact of new processes/system changes & enhancements (Cost per Activity/Contract)
• Collaborate and represent US Operations in master data management initiatives (data cleaning, statistical analysis, etc.)
• Data Cleaning and Preparation: filtering data, handling missing values, and preparing the dataset for analysis to ensure accuracy and relevance.
• Data Exploration and Analysis: use statistical tools and techniques to explore and analyze data, identifying patterns, relationships, and trends.
• Data Visualization: create visual representations of data findings through charts, graphs, and dashboards to make the data understandable
• Reporting: assist with the preparation of reports and presentations to communicate the insights and findings from the data to stakeholders, which can influence policy and decision-making processes.
• Collaboration: work with other departments (e.g. Commercial) to understand their data needs and help them make informed decisions based on operational data insights.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
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Essentials
• Two or more years of experience in an operational or similar role
• Possess a solid foundation in statistics and practical experience with statistical software (such as Excel, SPSS, SAS) and mastery in data analysis tools including SQL, Python, Power BI.
• Exhibit exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision and thoroughness.
• Capable of critically evaluating data to derive meaningful, actionable insights.
• Demonstrate superior communication and presentation capabilities, adept at simplifying complex data insights for audiences without a technical background.
• A bachelor's degree in Computer Science, Operations Management, Information Management, Statistics, or a comparable discipline is preferred, with prior experience in data analysis or a related field being advantageous.
• Proven organizational skills, including time management
• Self-sufficiency and an ability to work with minimal supervision
• Proven experience in understanding systems, data lineage, and how they connect to operational processes
• Naturally curious
• Comfortable in fast-paced environments, with different stakeholders at different levels

Choose Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA or Des Moines, IA

Applicable Pay Range

$73,700 - $110,600

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL's compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: December 22, 2024 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL's referral program applies

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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