WHO WE ARE:

The Gulftech International family of companies are the world's recognized leaders in engineering, manufacturing, lease, sale and service of industrial food processing machinery. Our companies serve the largest food production and processing companies across the globe. Our brands have a long-standing and significant presence and brand recognition within their target markets and industries with a strong emphasis on total customer satisfaction.

WHAT YOU WILL DO:

Responsible for all customer relations in region leading to the protection of existing business, and development of new business. Explores, plans and implements new markets and applications for company equipment within budgetary guidelines and corporate strategy. Services, directs, and manages all sales activities.

JOB RESPONSIBILITIES:

Business Development and Customer Relationships

• Develop strong relationships with customers, from senior management level to operational level
• Prepare business proposals and assure contract renewals. Follow up on contract documents.
• Seek new business opportunities. Monitor the industry and markets, competitors' activities, and regional developments
• Effectively communicate customer activity that would affect sales and service goals
• Assess customers' production needs to advise proper format selections, operating speed, and other operating parameters
• Manage and assess effectiveness of Rep agencies in Asian Market and make recommendations for business growth

Service Department Collaboration

• Collaborate with Service Manager to oversee staffing, work hours, and part orders to meet budget goals
• Make recommendations based on customer interaction to service department to ensure machine performance and customer satisfaction
• Jointly with Service Manager oversee and support repairs, overhauls, preventative and predictive maintenance on equipment
• Ensure that training and guidance is being provided by the service department to the customer's personnel so the customer can successfully operate, maintain, and overhaul equipment
• Coordinate routine machine audits and monitor machine performance against established standards
• Consistently and accurately follow standard work procedures, safety procedures, policies, etc.
• Collaborate with engineering team to identify and address technical issues and implement solutions such as carry out Service Bulletin changes

Administration

• Report to Director of Sales regarding business, market status, and service activities
• Lease administration: communicate with corporate Lease Administrator to ensure all leases are up to date, accurate, and properly executed by the customer
• Prepare, input, and manage budget for machine and project forecasts, revenues, expenses, parts usage, and service hours.
• Monitor accounts receivable status and customers' financial performance
• Coordinate, attend, and participate in industry trade shows and exhibitions
• Attend and participate in annual sales meetings
• Spare Parts Orders: review, approve, and submit parts orders to corporate for processing. Monitor parts orders statuses
• Review, edit, and ensure all shipping, freight, importation, and duties documents are correct

WHAT IT TAKES TO BE SUCCESSFUL:

• Advanced ability to read, write, and speak English
• Must have or be able to obtain a passport for international travel
• Must have easy access to a major airport
• 40% Travel
• 5 years of experience managing customer relationships for sales and service in a technical industry preferred
• Demonstrated skills in:
  1. Managing multiple product lines
  2. Presenting technical information
  3. Verbal and Written communication skills
• Proficient with Microsoft Word, Excel, PowerPoint
• Strong attention to detail and organizational skills
• Salesforce or equivalent CRM experience
• High degree of professionalism including ability to maintain confidentiality
• High degree of integrity and business ethics
• Bachelor's degree
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals in English. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Experience using MRP/ER System (JD Edwards preferred)
• Proven ability to identify and lead process improvements
• Demonstrate high level of initiative to identify and solve problems

PHYSICAL & WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to stand; walk; use hands. The employee must occasionally lift and/or move up to 25 pounds. Some domestic and international travel by air and automobile required. The employee is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The noise level in the work environment is usually moderate, however, the employee will sometimes be subject to loud noises while in the plant environment.

WHAT WE OFFER:

• Medical (PPO & HSA options), dental, and vision insurance
• Paid time off including vacation, sick leave, and holidays
• Employee assistance program (EAP)
• Retirement - 401k
• Retirement - Profit sharing
• Free Life/AD&D Insurance
• Tuition Assistance
• Company cell phone

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing business needs.

The Gulftech Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.