Role: Customer Service Specialist- Collections

Location: Chicago, IL (Archer Heights)

Schedule: Hybrid, however, only onsite 3x/month. Rotating shifts every two weeks of either 7am - 3:30pm CST or 8:30am - 5pm CST (M-F).

Pay: $50-$53K + quarterly bonuses

Position Overview

We are seeking a versatile professional to provide comprehensive support and services with a primary focus on accounts receivable activities. In this role, you will also assist the sales team and customers by managing all aspects of the customer lifecycle, including pre-sales inquiries, order management, collections, and invoice payments. You will address both inbound and outbound communications, leveraging your customer service skills, expertise, and resources to deliver exceptional results.

Key Responsibilities

• Respond promptly to inbound calls and emails, addressing inquiries about order processing, credit applications, and creditworthiness assessments.
• Evaluate payment trends using credit reports and maintain thorough documentation of credit, tax, and collection activities.
• Review and validate tax exemption certificates, process credit memos for tax adjustments, and ensure compliance with regulations.
• Contact customers via phone and email to address past-due invoices using a soft collections approach, escalating or negotiating payment plans as needed.
• Research and resolve credit balances, issue credit memos, and collaborate with sales representatives to address outstanding accounts.
• Analyze billing and payment histories to reconcile discrepancies, prepare corrections and adjustments, and implement resolutions.
• Manage daily task schedules, adapting to changes and using slower periods to follow up on open cases, unassigned issues, or outbound collection efforts.
• Proactively solve problems, engage with customers, and contribute to a collaborative and innovative team environment.

Qualifications

• Associate’s degree in Business or a related field is required.
• A minimum of three years of experience in account management, accounts receivable, or a call center environment.
• Strong customer focus, with experience in credit-to-invoicing workflows.
• Knowledge of multi-state sales tax exemption requirements is preferred.
• Proficiency in Microsoft Office, particularly Excel; familiarity with SAP and Salesforce CRM is highly desirable.
• Exceptional accuracy and attention to detail, with the ability to calculate, post, and manage accounting figures.
• Proven ability to handle multiple tasks and excel in a fast-paced, dynamic environment.