HR Representative (5-6 month Contract with Opportunity to extend)

Pay Rate: 18 - 19/hour

Hours: 9:30 am - 6:30 pm

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
• Serve as a primary point of contact for administration of accommodation claims
• Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
• Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Charter requirements for a qualifying condition
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
• Update the case management system with transaction specific information and supporting documentation
• Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), case management tracking (HR Helpdesk) and vendor websites
• Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
• Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
• Refer cases as appropriate to team lead
• Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements
• Perform other duties as required

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting look forward to working with you.
Beacon Hill. Employing the Future (TM)