Our client, a high-profile partner in the medical device world, is seeking a temporary Operations Support Specialist. This position is onsite in Boston, working full time hours and is a 6-month assignment. This role includes duties such as database management, communicating equipment needs, as well as inventory management. This position is compensating between $28 and $32 an hour, depending on experience. Interested and qualified candidates are encouraged to apply today!

Responsibilities:

• Service Coordination & Maintenance: Oversee and coordinate all service and maintenance activities for assigned scientific equipment, ensuring inventory accuracy, timely customer responses, and completion of service events. Document all work promptly.
• Administration: Maintain and manage the computerized maintenance management system (CMMS), ensuring accurate device inventory, proper budgeting, and scheduled maintenance. Handle equipment additions and deletions with necessary approvals.
• Personnel & Vendor Management: Manage schedules for technical staff (not direct reports), coordinate third-party vendor services, and escalate issues as needed. Ensure timely and effective communication with both customers and internal teams.
• Customer Relations & Communication: Foster strong relationships with customers, ensuring high satisfaction levels and clear, prompt communication. Regularly review service performance metrics with clients and address concerns or issues.
• Maintenance Prioritization & Tracking: Balance scheduled maintenance (SM) with corrective repairs, ensuring timely completion of both. Respond promptly to urgent service requests and monitor the status of all equipment repairs.
• Parts & Inventory Management: Order and track parts for repairs, maintain inventory records, and obtain necessary approvals for part acquisitions. Perform routine inventory checks and ensure equipment status is accurately reported.
• Reporting & Safety Compliance: Generate and present regular service reports, track safety and quality issues, and ensure compliance with facility regulations. Assist in addressing safety-related matters, including equipment recalls and mandatory updates

Qualifications:

• B.S Degree or equivalent required.
• Exceptional organizational and administrative skills required.
• Excellent written and verbal communication skills required.
• Proficient in Microsoft Office products, with emphasis in excel.
• Accountability - takes ownership of assigned work and responsibilities
• Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Customer Service - demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Technical Knowledge - Basic understanding of general clinical patient care devices and their use within the healthcare facility
• Overtime hours may be required
• Prolonged standing and walking.
• Frequent bending, stooping, reaching and lifting.
• Occasional squatting, climbing stairs, crouching and kneeling.
• Frequently lifts and carries up to 50 pounds.
• Display a professional demeanor.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:
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