Are you a seasoned hospitality professional looking to bring your skills to a dynamic office environment? We are seeking a dedicated Hospitality Associate to join our team. In this pivotal role, you will ensure the smooth functioning of office operations, delivering top-tier support services, including back-office support, hospitality, mail handling, and reprographics.

Pay Rate: $28-$29 per hour

Schedule: Monday - Friday

Hours: 8am-5pm

**Redwood City, CA**

Key Responsibilities:

• Day-to-Day Account Management (15%)
• Serve as the primary liaison between the client and Forrest Solutions, ensuring seamless communication and fostering positive relationships.
• Oversee daily operational requirements, promptly addressing client requests and issues to ensure client satisfaction.
• Maintain the professional image of the office with proper signage, up-to-date communication materials, and an organized, aesthetically pleasing environment.
• Actively contribute to weekly leadership and senior management discussions, providing detailed reports on outcomes, challenges, and strategies to meet client objectives.
• Process & Procedures (10%)
• Collaborate with the client to define robust policies, procedures, standards, and tools that align with business goals and drive operational excellence.
• Identify and monitor Key Performance Indicators (KPIs), ensuring adherence to all Service Level Agreement (SLA) requirements.
• Apply project and change management methodologies to implement process improvement opportunities.
• Regularly update and maintain the Site Operations Manual/Playbook for accurate documentation of operational processes.
• Client Experience/Satisfaction (10%)
• Foster enduring client relationships, enhancing customer satisfaction through prompt and effective issue resolution.
• Conduct regular inspections of the office space to ensure optimal appearance and condition.
• Address complaints, questions, and concerns with thorough quality assurance follow-ups.
• Provide exceptional hospitality by welcoming and assisting guests, actively managing room occupancy, and supporting the client’s hoteling culture and mobile working practices.
• Facilities (10%)
• Execute interoffice moves, including furniture relocations and meeting setups, ensuring seamless transitions and optimized space utilization.
• Contribute to facilities maintenance with reporting any damages.
• Prioritize sanitization, replenish supplies, ensure proper signage, and address cleaning requirements promptly.
• Mail Handling (10%)
• Facilitate essential mail services, including sorting, distribution, and timely execution of internal mail runs.
• Operate postage equipment for outgoing mail and prepare specialized mail (e.g., certified, registered).
• Collect outgoing mail from designated internal zones.
• Meeting Support (10%)
• Oversee meeting rooms, ensuring punctual participant arrivals and optimal room conditions.
• Print Services (10%)
• Perform critical print services, including copying, quality control, record log maintenance, binding, hole punching, stapling, and basic copier maintenance.
• Accurately reproduce CD/DVD materials as needed.

Qualifications:

• 2-3 years of experience in the hospitality industry (Hotel, Restaurant, Hospitality, Event Planning).
• Strong technical skills (Microsoft Office Suite, Google Docs, AV equipment).
• Ability to stand for long periods.
• Excellent listening skills and professional demeanor.
• Ability to interact with clients at all professional levels.
• High level of professional appearance and demeanor.

Core Competencies:

• Client-first mentality.
• Attention to detail and accuracy.
• Ability to multitask and work in a fast-paced environment.
• Solid decision-making skills.
• Ability to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• Active listening and identifying unspoken needs.
• Proficiency with technology.
• Adaptability and flexibility.

Work Environment & Physical Requirements:

• Frequent standing and walking.
• Occasional sitting, bending, squatting, and kneeling.
• Ability to lift and carry loads up to 50 lbs.
• Frequent use of fine finger movements, speaking, and hearing.

Equipment:

• Computer and mobile phone provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.