Member Services Representative

job
  • North Bridge Staffing Group
Job Summary
Location
Chicago ,IL 60290
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
03 Jan 2025
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Job Description

Position : Member Services Representative (Customer Service Representative)

Type : Long-Term Contract (Open-Ended)

Pay : $20–$24/hour

Schedule : Monday–Friday, 8:30 AM – 5:00 PM (Hybrid: 2 days onsite - Tuesdays and Wednesdays)

Location : Chicago- Gold Coast


About the Role

We are seeking 5 Customer Service Representatives to join our client's Member Service Center (MSC) team. This role involves outbound membership renewal calls and handling inbound service calls with a strong focus on delivering exceptional customer service. Representatives will process requests via call, chat, and email while maintaining a high standard of professionalism and accuracy.


Key Responsibilities

  • Handle an average of 50–70 member interactions daily across calls, chats, and emails.
  • Conduct outbound membership renewal calls and assist with inbound service calls.
  • Document all customer interactions accurately in Salesforce case management .
  • Provide efficient and professional service while meeting retention goals.
  • Utilize MS Word, Excel, and Outlook to support daily operations.
  • Think critically and resolve issues effectively while maintaining a member-focused approach.


Qualifications

  • Proven experience in sales and outbound calling .
  • Proficiency in Salesforce for case management is required.
  • Exceptional written and verbal communication skills.
  • Meticulous attention to detail and the ability to document accurately.
  • Professional demeanor and commitment to delivering top-tier customer service.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

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