100% onsite Monday- Friday

Work Hours:

10:00 AM to 7 PM EST

Daily Responsibilities

• Complete a high number of basic technical support tickets (around 20-25 per day)
• Respond to customer needs in a timely and efficient manner
• Create and Maintain Detailed Comments in support request tracking system for business software issues
• Monitor Ticketing System (JitBit) to provide timely response to software issues
• Provide Customer/Branch Support to Resolve IT Related Problems

Requirements

• Excellent Customer Service Skills
• Proven Ability to work in a fast-paced environment
• Previous Experience with JitBit or other ticketing software
• Proficient/Experienced with MS Office Suite Products (office, teams, excel, Etc.)
• Basic Understanding of financial services industry/loans
• 1+ Years of Work Experience working in a Branch CSR/Financial Services Role