Tier 2 Technical Support Specialist (365)

$75,000 -85,000

Birmingham, AL

The Tier 2 Technical Support Specialist is responsible for providing advanced technical support, resolving complex issues related to server, storage, network infrastructure, and Microsoft 365 applications. This role requires a combination of technical expertise, strong problem-solving skills, and excellent customer service.

Essential Duties and Responsibilities

• Provide advanced technical support to clients, resolving complex issues related to server, storage, network infrastructure, and Microsoft/Office 365 applications.
• Conduct on-site service calls as needed to address client requirements.
• Actively contribute to the growth of business through exceptional technical expertise and customer service.
• Efficiently manage time and leave using Autotask or other designated tools.
• Address client complaints promptly and professionally, maintaining accurate account records.
• Assist with general administrative duties, including phone answering and file management.

Required Qualifications

• Minimum 5+ years of experience in the IT industry, with a proven track record of providing advanced technical support.
• Strong understanding of server, storage, and network administration.
• Expertise in Microsoft/Office 365 administration, including Exchange, Azure AD, and Office Suite.
• Proficiency in RMM tools.
• Microsoft Certifications Preferred
• Excellent communication and interpersonal skills to effectively interact with clients and colleagues.
• Ability to work independently and as part of a team, collaborating effectively and providing constructive feedback.
• Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
• Commitment to continuous learning and professional development.

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with the required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.