Company Overview:

At FB Solutions Group, we’re building a best-in-class platform designed to unlock the true potential of food and beverage businesses. Our strategic vision is embodied in our diverse portfolio of offerings, and we set ourselves apart with our successful history of acquiring strong, well-positioned companies and seamlessly incorporating them into our platform. By leveraging our industry expertise, extensive network of partners, and innovative supply chain solutions, we provide unparalleled support and growth opportunities. We are dedicated to acquiring only the best-in-class partners — experts in their respective fields — to uphold our promise of delivering exceptional support and growth opportunities for food and beverage businesses.

Position Overview:

This person will work as a member of our Information Technology (IT) Team to provide end user support and keep technology interruptions to a minimum. The Desktop Support Specialist troubleshoots end user issues both remotely and onsite, responds to detailed work tickets in the company ticketing system, and participates in daily maintenance of company hardware, software, and IT assets. We are looking for a self-motivated, fast-paced individual to help ensure the success of our team by providing solid technological support.

Principle Duties & Responsibilities:

• Respond to service issues and requests in a timely manner through Fresh Service ticketing system
• General IT support for employees of various technical backgrounds, both local and remote
• Thoroughly document support requests from first communication with user to resolution
• Train and guide employees on company hardware and software usage
• Install, configure and maintain applications within the company environment
• Work closely with the IT team to acquire, configure, and deploy computer equipment and peripherals
• Provide backup support for infrastructure issues on LAN/WAN, Teams telephone, VPN, Firewall, etc.
• Receive and resolve IT service tickets within SLA guidelines
• Participate in strategic planning of company computing environment for future improvements
• Install and configure computer software and hardware
• Administer and apply corporate Group Policies
• Actively participate in system enhancements, testing, data validation, user support and training, troubleshoot applications, maintain on-going patching
• Apply and maintain corporate digital security posture
• Administration of desktop, laptops, and printers
• Support NetSuite application changes such as adding new fields and other ad hoc requests
• Testing new technology
• Support the onboarding and off-boarding of employees
• Support the tracking and inventory IT assets
• Special projects as defined (i.e., NetSuite)
• Other duties as assigned

Qualifications & Skills:

• Minimum 3 years of experience in a Desktop Support or Help Desk role supporting end-users in a corporate environment
• Bachelor's Degree in Information Systems, Cyber Security, or related is a plus
• Experience working with a Managed Service Provider (MSP) preferred
• Comfortable being on-site minimum 3 days per week at our Lawrenceville, NJ office upon completion of training
• Skilled in Microsoft Windows, Azure, O365 environment, SharePoint, Intune
• Time-management skills and ability to meet SLA targets
• Ability to assess, recommend and implement beneficial technology capabilities
• Skilled in digital security definition, application, and maintenance practices and documentation
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with employees
• Ability to lift and move computer hardware (up to 40 pounds)
• Network, VPN, and Firewall support experience