IT Help Desk Technician

job
  • Randstad
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Job Summary
Location
Fort Worth ,TX 76102
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
02 Jan 2025
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Job Description
  • Responsible for the remote support to users with technical problems and information technology issues experienced by Customers using Clients Connect ordering systems.
  • Provide technical resolution that includes but is not limited to the following:
  • Identify, research, and resolves technical problems, timely response to telephone calls and Chat Support, email and personnel requests for technical support.
  • Accurately document, track, and monitor the reported problems/issues to ensure a timely resolution via Salesforce
  • Escalate important or reoccurring issues causing impact to Service Levels to the department Business Analysts and Team Leads
  • Work in various inbound call queues as assigned by Workforce Management
  • Able to function independently and produce results that meet standards of quality, timeliness, and acceptability
  • Consistently meet department KPI Metrics (including Call Quality, Service Levels, Issue resolutions, Schedule Adherence, and Attendance)
  • Special projects and other duties as assign
  • Remote Desktop Troubleshooting
  • Technical support, customer service, and software or mobile device support experience.
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information verbally to a wide range of end-users
  • Strong attention to detail, with a focus of rapport-building, listening and questioning
  • Ability to communicate technical information to both technical and nontechnical audiences

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