We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization’s IT operations.
Responsibilities
- Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service.
- Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime.
- Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes.
- Provide end-user training and guidance on company systems and applications.
- Maintain and update internal and external knowledge bases with relevant documentation
Required Skills:
- 3+ years in a level 1/level 2 support role
- Hands-on experience in Microsoft enterprise environments
- Hands-on experience Active Directory, ServiceNow or similar
- Strong knowledge of desktop hardware, operating systems, and common business application
- Familiarity with the use and troubleshooting of Microsoft Office 365
*Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time.
Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.
*Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.