We are hiring an intermediate Workstation Support Technician to support the State of Tennessee’s West, Middle, and Metro Regional team. The team this individual will be joining helps support multiple counties of Tennessee and 20+ State agencies. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

Minimum Requirements:

· Exceptional Customer Service Experience (over the phone/face to face)

· Passion and Aptitude to create a career in the Information Technology field

· Ability to take constructive criticism

Required Qualifications:

· Experience in the information technology field supporting inbound customer requests

· Previous experience utilizing ticketing systems (ServiceNow preferred)

· Proficiency with Windows and Mac laptops and desktops

· Familiarity with Active Directory and Microsoft Outlook/Exchange environments.

· Capable of connecting printers/scanners/copiers

· Strong written and verbal communication skills- able to relay technical ideas to business audience

· Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

· Associates Degree

· A+ Certification

· Experience working with networking equipment (routers, switches and hubs)