Now, we are hiring a service administrator for a civil/underground company located in Long Island.

This a direct hire role, full benefits and pays up to $27/hr

Job Description:

A Service Administrator is responsible for managing customer service requests, ensuring timely dispatch of technicians, and supporting ongoing service operations. The Service Administrator is the main point of contact for customers who need repairs, track service level agreements (SLAs), and assist the service team with day-to-day operations.

Key Responsibilities:

Customer Service Management:

-Answer phones and respond to emails from customers who require service or wish to set up a dispatch call.

-Gather and document necessary information from customers to ensure accurate and timely service delivery.

Emergency Reporting and Dispatching:

-Report urgent service issues or emergencies to the Service Manager for immediate action and dispatch.

-Assist in coordinating the immediate dispatch of technicians to address high-priority service needs.

On-Call Support:

-Participate in the on-call night and weekend rotation, ensuring service issues are promptly addressed outside of regular working hours.