Our client in the logistics industry is looking for a fulltime/perm End User Support technician. Focus will be on Tier 1 and 2 IT support and handheld devices.

Location: Hyrbid – Etobicoke office

Responsibilities:

• Provide first-line investigation and diagnosis for all IT incidents.
• Log all incidents/service requests into the incident management system.
• Manage configuration, support and troubleshooting of handheld devices used in warehouses
• Keep users informed of progress and resolution status.
• Maintain an accurate inventory of all hardware, software resources, and parts.
• Provide basic training and demos for staff as needed.
• Create and maintain support documentation for end users.
• Configure and install PCs, label printers, and cabling.
• Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment.
• Support and troubleshoot software and applications, including Windows 10 and the Office Suite.
• Work with various vendors to support and maintain their systems within the plant environment.
• Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting.
• Perform tasks such as creating computer accounts and resetting user passwords.
• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure controlled and consistent work practices.

Requirements:

• 4+ years of experience supporting IT equipment including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment.
• Hands-on experience with troubleshooting general electronics and IT systems.
• A+ IT Technician certification.
• Microsoft Certification (e.g., MCSA) is desirable.