Our client is a highly reputable and innovative global investment firm that specializes in driving sustainable value through a diversified portfolio of private equity, venture capital, private credit, and real estate investments. With a strong focus on entrepreneurial spirit and long-term growth, the firm partners with businesses to deliver impactful results, leveraging deep industry expertise and global networks.

This firm’s mission is to deliver exceptional value to stakeholders by fostering innovation, empowering teams, and adhering to the highest standards of integrity and sustainability. Their collaborative culture and commitment to excellence create a dynamic environment where professionals can thrive and make meaningful contributions. We are looking for a Director, IT Operations to join our growing team.

Key Responsibilities:

• Deliver exceptional IT support with a strong customer service mindset, resolving issues across Windows and Mac platforms efficiently.
• Lead and manage a small team (3-5 members), providing mentorship and aligning team efforts with organizational goals.
• Partner with corporate development to plan and manage the technical aspects of M&A integration.
• Oversee vendor and third-party management, ensuring alignment with IT practices and operational standards.
• Drive IT operations management and strategy, leveraging expertise in ITIL frameworks and best practices.
• Implement and execute a clear IT vision, enhancing security, networking, and system alignment across the ecosystem.

Experience and Skills:

• Proven track record of leading cross-functional IT initiatives and projects.
• Familiarity with data platform technologies, dashboards, workflows, and applied AI solutions.
• Superior analytical skills, sound judgment and good business sense
• Strong work ethic and ability to multitask, manage stress during periods of intense activity, and handle a wide array of projects and tasks
• Communicate effectively in English and French
• Travel up to 20% (Toronto, NY, Connecticut) to provide hands-on support and maintain cross-regional IT consistency.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent work experience.
• Minimum of 7-10 years of experience in IT operations and customer support
• Strong IT security and networking experience