Job Title: Call Center Representative

Job Summary: We are seeking a dedicated and experienced Call Center Representative to join our team. The ideal candidate will have a strong background in customer service and call center operations. This role involves maintaining up-to-date knowledge of assigned plans, providing exceptional customer service, and performing various administrative tasks related to retirement and health and welfare benefits. This position is 100% onsite.

Key Responsibilities:

• Maintain current knowledge of assigned Plan(s) and effectively apply this knowledge in all job functions.
• Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
• Update files, including documenting system notes of conversations or actions taken.
• Perform tasks associated with the administration of retirement and health and welfare benefits, such as:
• Processing and/or sending mailers or required forms as requested by members.
• Processing and/or sending correspondence related to member or claims status.
• Processing enrollments and updating member information in applicable system(s).
• Distribute communications related to regulatory requirements.
• Initiate Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary.
• Follow up to ensure successful completion of Action Requests.
• Research and resolve complex and technical issues and irregularities.
• Perform other duties as assigned.

Qualifications:

• Proven experience in a call center or customer service role.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle complex and technical issues with professionalism.
• Proficiency in using customer service software and databases.
• Knowledge of retirement and health and welfare benefits is a plus.

Compensation:

• Pay range: $20/hr to $22.50/hr.
• This is a contract position with a high possibility of being hired on permanently.

How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications.