24 Seven, a leading global staffing provider based in New York is looking for an internal Help Desk Technician to support remote staff. This position will report to the Director of I.T.

*Ideal candidate will report to the Melville, NY office at least once per week.*

Position Responsibility:

Function at multiple capacities, remotely, in a first level technical support role to internal users and users in external office locations

Diagnose, troubleshoot, resolve or escalate workstation problems in a competent and professional manner.

Support all end users with CRM application requests/issues

Install, troubleshoot, and prepare computer hardware and software for all employees.

Diagnose, troubleshoot and escalate local and remote office LAN issues.

Maintain support requests within the corporate ticketing system

Required Skills

Knowledge of MS Office, Outlook, Acrobat, Antivirus Software

Self-motivated and energetic

Ability to quickly diagnose problems and effectively communicate solutions in a user-friendly language.

Exceptional customer service and phone skills.

Excellent problem solver

One year of IT experience in a technical support or break/fix role.

Familiarity with Windows and Mac OS

Strong customer service experience and / or skills

Ability to lift 25-30lbs

Pluses

Windows 10/11 & Mac OS familiarity / experience

Familiarity with Zoom

Office365 Admin

Positive attitude / Willingness to learn

Experience working with remote users

In person or call center technical support

A+ certification

Salary DOE $45-55K

Benefits

PTO

401K option

Full time remote / telecommuting