technical advisor.nnmilwaukee , wisconsinnnposted november 13, 2024nnjob detailsnnsummarynn$65,000 - $72,000 per yearnnpermanentnnhigh schoolnncategory computer and mathematical occupationsnnreference1072158nnjob detailsnnjob summary:nnA leading manufacturer of vertical conveyor systems is looking for its next Technical Advisor. This is a direct hire opportunity in Milwaukee, WI. The ideal candidate will have customer service experience with the knowledge to troubleshoot mechanical and electrical issues over the phone. This person will support customers, and installers and will work closely with the parts and service team to provide top-level support.nnQualificationsnnExperience with customer servicennAble to help both the client and field service technicians troubleshoot issues over the phone.nnAble to maintain customer relationships over the phonennlocation: MILWAUKEE, Wisconsinnnjob type: Permanentnnsalary: $65,000 - 72,000 per yearnnwork hours: 8am to 5pmnneducation: High Schoolnnresponsibilities:nnUnder the direction of the Field Technician Supervisor and in concert with corporate and department goals, the Technical Advisor is a customer-focused individual that has strong attention to detail and problem-solving ability to best serve our dealers, customers, installers and work closely with our parts and service team to provide top-level support. The Technical advisor is responsible for responding to incoming calls from Field Service Technicians, Customers, End-Users, Architects, Dealers and Installers for technical support and troubleshooting of all PFlow Vertical Reciprocating Conveyor (VRC) product lines in accordance with company procedures and policies and codes, regulations and best practices. Maintaining customer relationships is key as well as protecting Pflow's reputation as the leader in VRC quality and service. The primary focus for this role will be to support the Parts Department and provide documentation and analysis for Warranty.nnEssential Duties and ResponsibilitiesnnThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.nnPrimary ResponsibilitiesnnReceives and responds to incoming calls from Field Service Technicians, Customers, End-Users, Architects, Dealers and Installers for technical support and troubleshooting of all PFlow products, recommending upgrades when needed, with a sense of urgency.nnProvide technical support to the Parts - CSR's to resolve product or service requests regarding parts orders or technical inquiries by looking up part information to determine if parts were missed in shipment or on back order.nnWork closely with Parts - CSR's to determine parts needed by researching and combing through bills of material.nnProvide troubleshooting assistance to diagnose technical issues and walk customers through the steps needed to fix various problems and provide support to dealers/installers on installation inquiries.nnResolve technical parts inquiries via telephone, email and internal communications by various methods.nnEnter, review and process warranty-claims for products. Follow-up on pending warranty claims to bring resolution.nnWork with Service Manager to identify root causes of warranty errors and document, track and maintain data in ERP system.nnAlerts Product Support Manager of any concerns or issues and assists in the resolution as directednnProvides telephone and on-site assistance and training to Customer Support Representatives, Field Service Technicians, Regional Sales Managers and other internal personnel for customer support and educationnnParticipates as a member of company committees, projects and team meetings as needednnExemplifies PFlow Values in all interactionsnnWorks safely and follows all company safety rulesnnPrimary focus of all business-related efforts is, and must remain that of promoting excellence in all PFlow productsnnCollaborate with internal departments including but not limited to manufacturing, sales, engineering and purchasing to assist in process improvement.nnProviding training to Product Support Team and recommend improvements to streamline processes and efficiencies as directednnDevelop and maintain a thorough knowledge of all company products, parts, policies and procedures.nnTake on projects or other assignments as needed.nnQualificationsnnRequires technical knowledge of mechanical, electrical, hydraulic, variable frequency drives (VFDs) and Programmable Logic Controllers (PLCs) componentsnnRequires the ability to read and comprehend engineering drawings, schematics, component specifications, service, installation and owner manualsnnExcellent communicator with a high level of customer service skills and commitment to resolving problems.nnSelf-motivated and have a proactive approach to their work and their ability to work to targets and deadlines.nnOrganized, methodical with an eye for detail.nnRequires the ability to learn and understand the Pflow product line, their components and the interactions between product componentsnnRequires computer literacy and the ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook)nnRequires knowledge of ERP systems and the ability to become fluent in Epicor M2KnnRequires excellent research and problem-solving skills and the ability and desire to participate in the development and implementation of practical solutionsnnRequires excellent external and internal customer service skillsnnRequires excellent communication skills and fluency in English to effectively relay verbal and written information in an effective, tactful and diplomatic mannernnRequires self-motivation and the ability to work independently and as part of a teamnnRequires the ability to handle multiple, competing priorities, work under pressure and meet deadlines while producing accurate and high-quality detail worknnRequires the ability to use basic office equipment: fax, voicemail, copier, calculator, etc.nnRequires the ability to travel occasionally within and outside of the U.S. by air and/or ground transportationnn#LI-SW1nnqualifications:nnExperience level: ExperiencednnMinimum 3 years of experiencennEducation: High Schoolnnskills:nnElectronicsnnElectricalnn480 VoltnnHigh voltagennElectrical SchematicsnnHeavy EquipmentnnControlsnnHydraulicsnnMechanicalnnPLCnnLadder LogicnnConveyornnVertical conveyorsnnField Service TechniciannnField EngineeringnnField ServicennCustomer Servicenntrouble shootnnTechnical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.