ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

• Oversee the team leads that are focused on the support, development and implementation of the ERP and corporate function technology portfolio, including managing objectives, deliverables, expectations, delegations, discipline, and coaching of team members.
• Lead IT Application Support teams, leveraging expertise in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) to ensure efficient support, optimization, and implementation.
• Drive best practices in application troubleshooting, change management, and process improvement, while communicating with cross-functional teams, building vendor relationships, and ensuring efficient maintenance operations.
• Lead planning and execution of business-critical application projects and upgrades.
• Ensure that team leaders are collaborating with system owners for configuration changes and following consistent best practices for system use, data governance, and integration.
• Develop, enhance and monitor application performance, create sustainable KPIs, benchmarks, support SLAs, or metrics for system value and adoption.
• Manage the IT resources and SAP application systems to provide capacity and resource estimates to ensure proper planning and budgeting.
• Identify opportunities for continuous improvement in application functionality, user experience, and overall efficiency.
• Ensure a plan for disaster recovery and security policy is maintained and followed.
• Partner with internal audit to ensure regulatory requirements and IT General Controls are followed in accordance with SAP software capabilities and restrictions.
• Stay up to date with professional advancements by attending networking events, understanding best practices, and engaging with external resources.

EDUCATION and EXPERIENCE:

• Bachelor’s degree in business administration, Information Technology, or a related industry field
• 5+ years of proven experience in a technology leadership role
• Proven experience managing managers
• Current or previous experience with SAP applications or large ERP systems with experience preferred in SAP Ariba, SAP S/4HANA Public Cloud, SAP Concur, SAP SuccessFactors, and SAP BTP.
• Proven success in enterprise application initiatives and digital transformations with project management experience
• Experience with Continuous Improvement, Toyota Lean, and/or Six Sigma methodologies
• Project management background preferred
• Excellent written and verbal communication skills
• Excellent organizational and interpersonal skills including stakeholder management

PHYSICAL DEMANDS/ WORKING CONDITIONS:

• Extended periods of sitting at a desk and working on a computer.
• Regular use of a keyboard and mouse for typing and navigating software.
• Viewing a computer screen for prolonged periods.
• Ability to manipulate paperwork, including filing, sorting, and organizing.
• Moving within the office environment to attend meetings, use office equipment, or interact with colleagues.
• Occasional lifting of office supplies or paperwork (up to 20 pounds).
• Speaking and listening to colleagues and clients in person, over the phone, or via video conferencing.
• Working in a climate-controlled office environment with moderate noise levels.
• Performing repetitive tasks such as data entry or document preparation.
• Working under artificial lighting conditions typical of an office environment, which may include fluorescent or LED lighting.