Job Title: Help Desk Technician

Location: Owings Mills, MD (100% Onsite)

Team: Asset Management Team - Desktop Operations

Pay Rate: $23-$26 per hour

Job Description:

Our client seeks a dedicated and detail-oriented Desktop Support Technician to join our Asset Management Team in Owings Mills, MD. This is a full-time, onsite position with no hybrid option. The ideal candidate will play a crucial role in managing the lifecycle of TRP devices and ensuring the smooth operation of our desktop support services.

Key Responsibilities:

• Assist in managing the lifecycle of TRP devices.
• Support the daily distribution and tracking of desktop equipment and peripherals to associates.
• Receive, track, and update Coupa orders and ServiceNow tickets.
• Ship equipment to both the interoffice and associates' homes.
• Perform inventory and data reconciliation.
• Image PCs and loaner laptops, and occasionally install and troubleshoot software.
• Prepare desktops and other equipment for disposition, including removing extra components and erasing all data from assets leaving the firm.
• Work closely with Desktop Support to ensure tickets and equipment are adequately recorded and available for deployment in ServiceNow.
• Augment current Asset Management staff to meet lease replacement schedules and complete other Asset Management responsibilities.
• Handle approximately 2000 PCs to be returned over the next 6 months and assist with various projects related to Return to Office and facilities renovations.
• Follow processes for creating new asset records in ServiceNow to begin lifecycle management, shipping, and receiving responsibilities.

Requirements:

• Familiarity with ServiceNow (preferred).
• Proficiency in Excel for tracking purposes.
• Experience in inventory operations.
• Strong attention to detail.
• Excellent organizational and communication skills, both written and oral.
• Ability to work independently and as part of a team.
• Flexibility with work schedules (11 AM - 8 PM or 12 PM - 9 PM EST).

Why Join Us?

• Be part of a dynamic team dedicated to maintaining the efficiency and effectiveness of our desktop support services.
• Gain hands-on experience with a variety of desktop support tasks and projects.
• Contribute to the success of our Asset Management Team and help us meet our lease obligations and project goals.

We encourage you to apply if you are a motivated and skilled Desktop Support Technician looking for a challenging and rewarding opportunity.