ServiceNow Administrator - Hybrid in John's Creek, GA

We are seeking a skilled ServiceNow Administrator to join our IT team. The ideal candidate will have a strong understanding of ServiceNow's ITSM and/or CMDB module and a passion for process improvement. This role will be instrumental in optimizing our ServiceNow instance, streamlining workflows, and enhancing overall IT service delivery.

Responsibilities:

• Assist building ServiceNow tours.
• Assist building Playbooks.
• Building processes for creating migration related incidents for upcoming acquisition
• Create catalog items
• Shared Computers
• Email Alias
• New Server Request
• Assign Teams Phone Number to existing user
• Any new catalog items that come up
• Testing
• Feed low disk usage and high CPU usage alerts into ServiceNow
• Feed asset information into ServiceNow from Tanium
• Any new customizations
• Maintain and make changes to existing catalog items and workflows
• Publish new Insight, CDW and Dell items to the portal
• Develop Asset Management reports and dashboards
• Onboarding upcoming acquisition’s employees to ServiceNow (includes setting up their locations and companies in SNOW and user permissions)

Qualifications:

• Strong understanding of ITIL principles and best practices.
• Proven experience with ServiceNow ITSM module, including configuration, customization, and workflow design.
• Proficiency in scripting languages (e.g., JavaScript) and integration technologies.
• Strong problem-solving and analytical skills.