Immediate need for a talented Inventory Clerk . This is a 06+ Months Contract opportunity with long-term potential and is located in Houston, TX (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID:24-43746

Pay Range: $14 - $15/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Daily receive incoming devices from USPS or Carrier.
• Management of correspondence with USPS or Carrier representatives.
• Management of all device storage functions, including inventory check-ins, storage room audits, and reports.
• Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
• Management of scheduling and correspondence with shredding/data-destruction service representatives.
• Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
• Distribution of Mail-to-Patient products as needed.
• Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter experts as defined in protocols.
• Document all calls or correspondences.
• Handle emails/voicemails as assigned.
• Demonstrate empathy and decrease customer tension.
• Promote the value of client cardiac monitoring.
• Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
• Exhibit a high sense of urgency.
• Identify, document, and escalate potential patient or customer complaints per standard operating procedures.

Key Requirements and Technology Experience:

• Skills- Customer Service, Inventory Control and MS Office.
• High School diploma or equivalent
• 1-2 years of experience in an inventory control position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Patience, professionalism, excellent phone etiquette.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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