If you're ready to contribute to a thriving technology environment and make an impact, we want you on our team! We're seeking a tech-savvy professional to join our dynamic IT team, where your expertise in providing top-notch desktop support will play a key role in ensuring a seamless and efficient computing experience for our end-users.
Contract -potential contract to hire
Worcester MA area
$25/hr
Experience working with an MSP
Skills: Service Now, Configure Hardware, Troubleshoot, Customer Service, Software, O365, Level 1-2 Support
As an IT Support Specialist, you will be responsible for providing hands-on technical support for desktop systems, software applications, and peripherals. Your role will involve diagnosing and resolving hardware and software issues, and ensuring a seamless computing experience for our end-users.
Qualifications:
- Bachelor s degree in Information Technology, Computer Science, or a related field preferred.
- Proven experience in desktop support or a related role.
- Proficiency with Windows operating systems.
- Strong troubleshooting skills for both hardware and software issues.
- Excellent communication and interpersonal skills.
- Level 1-2 Support
- Experience using ServiceNow to provide support to user base.
- Configure hardware including, laptops, desktops, Chromebooks, servers, and mobile carts when necessary
- Answer and troubleshoot user calls