Cafe Zaffri is brought to you by Chef Mary Attea and the award winning team behind The Musket Room, and Raf's.  The Floor Manager is responsible for ensuring exceptional guest experiences and smooth operations on the restaurant floor. This role combines leadership, operational oversight, and staff development to maintain the highest standards of service. The Floor Manager works closely with the senior leadership team to align with the culture and policies of the restaurant, driving both guest satisfaction and financial success.

Duties and Responsibilities  
Operations

• Supports General Manager in scheduling, training, and managing hourly employees in their daily responsibilities, providing clear, effective direction.? 
• Collaborates with the management team and front of house team to ensure that service operations enhance the guest experience and meet high service standards  

• Oversees daily floor operations, including guest flow, table assignments, and service timing to optimize efficiency and guest satisfaction. 

• Ensures all service areas are maintained to the highest standards of cleanliness, organization, and presentation. 

• Handles guest inquiries and complaints promptly and professionally, ensuring any issues are resolved to the guest’s satisfaction. 

• Conducts pre-shift meetings to communicate service goals, menu changes, and any other important details to the team. 

• Manages the staff schedule to ensure adequate coverage during all shifts, balancing operational needs with labor cost goals. 

• Actively engages with guests during service to ensure their experience meets or exceeds expectations. 

• Trains, mentors, and develops front-of-house staff to maintain a knowledgeable and motivated team, fostering a culture of excellence and continuous improvement. 

• Monitors and manages labor costs, ensuring efficiency without compromising service quality. 

• Participates in the recruitment, selection, and onboarding of new front-of-house team members. 

• Ensures that all POS systems, reservation systems, and service-related documentation are accurate and up to date. 
• Maintains knowledge of all POS functions, including opening and closing procedures, comps, voids and transfers, and back of house administration (employee creation, menu management, etc.). 
• Coordinates with management and back-of-house team members to ensure timely service, food quality, and overall organization and cleanliness.  

• Works closely with the kitchen team to ensure seamless communication between the front and back of the house, particularly during peak service periods. 
• Reviews daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.  
• Promotes and practices safe work habits, identifying and resolving potential safety hazards; documents accidents, conducts initial investigations, and determines root cause of safety incidents in the interest of maintaining a safe work environment. 
• Demonstrates positive leadership characteristics that inspire team members to meet and exceed Café Zaffri’s hospitality standards. 

• Completes other assignments and tasks as assigned by management. 

• Maintains compliance with all health, safety, and sanitation standards and all applicable city, state, and federal regulations. 

Brand

• Understand and communicate Little Rest Hospitality’s values and brand philosophy to customers and staff and set the tone for a positive work environment.
• Promote Little Rest Hospitality’s vision while establishing us as an innovator within our industry.

Menu Knowledge  

• Maintains a deep understanding of Cafe Zaffri’s food menu, including origins and ingredients.
• Maintains a deep understanding of Cafe Zaffri’s beverage program and be able to summarize our philosophy and identify our different offerings.
• Understands different types of allergy restrictions and helps communicate potential issues to floor and kitchen staff.

Qualifications  

• 1-2 years of experience in a manager position in a high-volume restaurant.
• Restaurant Management Certification or college degree in a related field, preferred
• Fluency in written and spoken English 
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, and any additional systems to access and accurately input information using a moderately complex computer system.
• Demonstrate positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Excellent interpersonal and written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Passion for exceptional hospitality, food, and beverage.

Essential Functions and Physical Demands
This job requires meeting specific physical demands to perform essential duties effectively. Reasonable accommodation may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to: 

• Exert well-paced mobility for periods of up to 12 hours per day.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Be exposed to common allergens and unique ingredients.
• Handle heavy equipment and machinery.
• May be asked to travel to visit vendors or different company locations.

 
Benefits include:

• 401(k)
• 50% of health insurance covered by the company
• Paid Time Off + Safe and Sick Leave
• Dining discounts
• Continuing education

EEO Statement
Little Rest Hospitality LLC is dedicated to fostering an inclusive workplace environment where all individuals have equal opportunities. We value talent, skills, and potential, and strive to create an atmosphere that promotes diversity and equality.