Responsibilities:

• Field Technicians will travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Verify PCs are named and labelled correctly
• Verify PCs are Epic Configured
• Test Workstations, Peripherals and Epic test cases applicable to the device per the Test Script
• Work closely with project management and Epic application teams to understand Field Service support needs
• Technicians may have other responsibilities as mutually agreed upon by both parties

Details:

• TDR Field Technicians will be responsible for working on-site with the field support team to upgrade Stamford’s IT Infrastructure in preparation for the Epic go-live.
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Utilize tools like Vizio to plan and evaluate hardware and software needs across the organization
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis