Customer Success Manager

job
  • SyncTimes
Job Summary
Location
Springville ,UT
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
05 Jan 2025
Share
Job Description

About the Role:

We are seeking an experienced Customer Success Manager with a strong background in SaaS and proven managerial experience to join our dynamic team in Springville, UT. This individual will play a critical role in driving customer satisfaction, retention, and growth by building and nurturing strong client relationships, leading a high-performing team, and ensuring the seamless adoption of our SaaS solutions. If you are passionate about customer success, thrive in a fast-paced environment, and are eager to travel to connect with clients, we’d love to hear from you!


Key Responsibilities:


Customer Relationship Management:

  • Serve as the primary point of contact for key accounts, ensuring a deep understanding of their needs and goals.
  • Develop and execute customer success plans to drive adoption, value realization, and customer satisfaction.
  • Conduct regular business reviews and strategic planning sessions with clients to ensure alignment with their objectives.


Team Leadership:

  • Lead, mentor, and develop a team of customer success professionals, fostering a culture of excellence and collaboration.
  • Establish clear performance metrics, conduct regular evaluations, and provide actionable feedback to the team.
  • Collaborate with internal departments to ensure customer needs are effectively communicated and addressed.


Customer Retention and Growth:

  • Proactively identify opportunities for expansion sales.
  • Monitor customer health metrics, anticipate challenges, and implement strategies to mitigate churn.
  • Partner with the sales team to support renewals and expansion opportunities.


Travel and On-Site Engagement:

  • Travel up to 40% of the time to meet with clients, conduct on-site workshops, and represent the company at industry events.
  • Build trust and deepen relationships through in-person interactions with key stakeholders.


Strategic Initiatives:

  • Develop and implement scalable processes and best practices for customer success management.
  • Provide customer insights and feedback to influence product development and overall business strategy.
  • Stay current on industry trends and contribute to thought leadership initiatives.


Qualifications:

  • Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
  • Minimum of 5 years of experience in a SaaS customer success or account management role.
  • At least 2 years of managerial experience leading customer success or account management teams.
  • Strong interpersonal and communication skills with a proven ability to build and maintain client relationships.
  • Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
  • Demonstrated ability to analyze data and translate insights into actionable strategies.
  • Willingness to travel domestically up to 40% of the time.


Why Join Us?

  • Be part of a fast-growing start-up company with opportunities for career growth.
  • Work in a collaborative and supportive environment.
  • Competitive salary and benefits package, including health, dental, and PTO.
  • If you are a results-driven leader passionate about creating exceptional customer experiences, we encourage you to apply and join our team in Springville, UT!
Other Smiliar Jobs
 
  • Mississauga, ON
  • 5 Days ago
  • Vancouver, BC
  • 5 Days ago
  • Surrey, BC
  • 5 Days ago
  • Ottawa, ON
  • 3 Days ago
  • Vancouver, BC
  • 3 Days ago
  • Boston, MA
  • 2 Days ago
  • Suwanee, GA
  • 2 Days ago
  • Lehi, UT
  • 2 Days ago
  • Cincinnati, OH
  • 1 Days ago
  • San Diego, CA
  • 1 Days ago
  • San Francisco, CA
  • 4 Days ago
  • San Mateo, CA
  • 4 Days ago
  • San Francisco, CA
  • 4 Days ago
  • Hayward, CA
  • 4 Days ago
  • Santa Rosa, CA
  • 4 Days ago