Client Services Associate Job Description:

Masis Professional Group has an immediate need for a Client Services Associate for a very well established and highly reputable financial planner in the Fort Wayne, Indiana area on a full-time direct hire basis. The primary function of the Client Services Associate is to provide administrative and operational support to the financial advisors by putting the needs of the client first and consistently demonstrating exceptional service. This position performs moderately complex to complex tasks in the areas of administrative support and client service in a paperwork-intensive environment. The Client Services Associate is a liaison between the company, our custodians, the Financial Advisor(s) and clients.

Client Services Associate Responsibilities:

• Answer phones & greet clients in a friendly, warm manner.
• Complete & process new client applications, transfer paperwork and service requests with high accuracy.
• Research and continuously follow up, record, document and communicate with financial professionals and clients.
• Input documents and keep database/CRM program up to date.
• Respond to advisor or client inquiries on administrative questions.
• Reviews and signs material, as authorized.
• Manage the Advisor’s calendar.
• Various industry-specific tasks.
• Ensures confidentiality and controls access to sensitive information, such as client files.
• Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures utilizing the investment services team.
• Oversees office operations.
• Schedules and prioritizes workload by setting appropriate deadlines.
• Other duties as assigned by the Supervisor.
• Perform work tasks with a high attention to detail, with the ability to consistently ensure accuracy of data and documents.

Client Services Associate Qualifications:

• 5-10+ years of experience in a busy office (serving in the financial services, broker or RIA preferred).
• 5+ years of experience in a brokerage or financial services support role
• Preferred Licenses: FINRA Series 63, 65 or 66 and State life and health insurance license.
• Ability to prioritize projects and manage time.
• Ability to adhere to complex regulatory and compliance requirements.
• Working knowledge of Microsoft Office Products.
• Associate or bachelor’s college degree preferred
• Working knowledge of investment products