Job Summary:

Our client is seeking an Operations Analyst to join their team! This position is located in Indianapolis, Indiana.

Duties:

• Partner with HR program leads to evaluate pain points, apply critical thinking, and implement innovative solutions proactively
• Act as a change agent to analyze HR processes, identify opportunities for technology integration, and streamline or eliminate manual steps, supporting the change management process
• Drive operational readiness by standardizing procedures, developing new processes, and designing and delivering educational materials to support change initiatives
• Collaborate with ES People Services to ensure readiness for scaling operations for new employees integrated via acquisitions or new country entities
• Analyze data trends to develop actionable plans that support process improvements, program education, and innovation
• Partner with global shared services teams to maintain consistency across processes and implement necessary changes
• Regularly review and troubleshoot processes and HR data to identify opportunities for ongoing improvement
• Conduct data analysis to provide actionable insights and feedback to project teams for enhancing core HR programs and operations
• Build trusted relationships with key ES stakeholders, including legal and HR compliance teams, to align objectives, collaborate with subject matter experts, and operationalize new or enhanced processes and programs with a focus on effectiveness, efficiency, and employee experience

Desired Skills/Experience:

• Bachelor’s degree required
• 5+ years of experience in human resources, including shared services and/or HR operations roles
• Proven ability to review technical processes, assess their impact on existing workflows, and determine effective implementation and education strategies
• Experience with Workday and case management tools preferred
• Prior project management experience managing complex, cross-functional projects with competing priorities is highly desirable
• Strong knowledge of global HR practices, processes, and programs
• Excellent presentation and influencing skills
• Advanced problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical abilities
• Experience with HR systems, applications, and tools, along with metrics, data analysis, business intelligence tactics, and lean process improvement strategies is a plus
• Ability to adapt quickly in a dynamic and evolving environment

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered